Return policy
At FaTö Design, we want you to be happy with every purchase. If you are not completely satisfied with your order, our return process is simple, transparent, and friendly.
Return Eligibility
You can return items within 30 days of delivery, provided that:
The item is unused, unworn, and in its original packaging.
All tags, labels, and accessories are intact.
Proof of purchase (order number or receipt) is provided.
Non-returnable items
For health and safety reasons, the following items cannot be returned:
Jewelry and intimate apparel (e.g., swimwear, underwear), unless defective.
Items marked as Final Sale or Clearance.
Personalized or custom-made products.
Processus de retour
Demander un retour Envoyez-nous un e-mail à Request a return: Email us at contact@fatodesign.com or call +221 77 701 08 60 with your order details.
Receive return instructions. Our team will provide you with a return authorization and instructions.
Ship the item. Securely package the product and ship it to our designated return address.
Inspection and approval: Once we receive your item, we will inspect it and confirm if it is eligible for a refund or exchange.
Refunds
Refunds will be processed to your original payment method within 7 to 10 business days after approval.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you require a different size or color, we can exchange the product if stock is available.
If the requested replacement is not available, a refund will be issued instead.
Damaged or Defective Items
If you receive a defective, damaged, or incorrect item:
Contact us within 7 days of delivery.
Provide photos of the problem for faster processing.
We will replace the item at no additional cost or issue a full refund.
International Returns
International customers are responsible for return shipping costs, unless the item is defective.
Customs duties or import taxes are non-refundable.
Contact Us
For any questions regarding returns, please contact:
📞 +221 77 701 08 60 | +221 78 732 98 69
Address: [Senegal and Ivory Coast]