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FAQ
How can I track my order?
At FaTö Design, we want to make it easy for you to track your order. Once your order has been shipped, we will provide you with a tracking number via email, allowing you to monitor its journey to your doorstep.
What are the delivery options?
We offer standard and express delivery options to cater to your needs. Our standard delivery typically takes 3-5 business days, while our express delivery ensures that your items arrive within 1-2 business days.
How do I return an item?
If you need to return an item for any reason, please reach out to our customer care team, and they will guide you through the easy and hassle-free return process.
How can I contact your couriers?
If you need to get in touch with our couriers for any specific delivery instructions or queries, please contact our customer care team, and they will provide you with the necessary details.
Do you offer International delivery?
Yes, we provide international delivery to a wide range of destinations. Simply select your preferred international shipping option during checkout.
What is your returns policy?
Our returns policy is designed to be simple and transparent. If you are not completely satisfied with your purchase, you can return the item within 30 days for a full refund or exchange.
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